Frequently Asked Questions

---

Grievance and Refund Policy  The Permian Basin Chapter of the Texas Association for Play Therapy (PB-TAPT) is fully committed to conducting all activities in strict conformance with Ethical Standards set by The Texas Board of Professional Counselors, The American Counseling Association’s Ethical Principles of Psychologists, and the National Board of Certified Counselors Code of Ethics. PB-TAPT will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be responsibility of the President of the PB-TAPT in consultation with the Board of the PB-TAPT.   While PB-TAPT goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, it recognizes that complaints do and will arise. PB-TAPT will do its best to anticipate problems and, when they do present themselves, will attempt to alleviate complaints as quickly as possible.   

Grievance Policy  When a complaint, either verbally or written, is filed with the President and/or the PB-TAPT Board, the following guidelines are followed with respect to achieving resolution:   1. Complaints relative to a speaker or workshop leader, contents of instructional materials being presented, or an individual educational style being utilized, the individual voicing disapproval is requested to first address concerns to the presenter. If the presenter is not available, place his/her comments in writing. President Elect will convey these comments to the speaker while maintaining confidentiality of the complainant.   

2. If the complaint concerns a continuing education activity, its content, level of presentation, or facilities in which the event is being held, the President and PB-TAPT board will attempt to resolve the matter as expeditiously as possible. If the offered resolution (resolutions may include, but not be limited to partial/full refund of fees paid; credit toward future event) not satisfactory to the individual filing the complaint, then further action may be taken.   In the latter instance, the individual is requested to place his/her complaint in writing to the attention of the Vice President & COO, Association for Play Therapy. The complaint is then reviewed by the Vice President & COO in consultation with the Chair of the Registration and CE committee. A written response will be issued within 30 days of receipt of the written complaint.   Within 30 days of the resolution rendered by the Vice President & COO, the complainant may file a written appeal to the President & CEO. The decision of the President & CEO is final.   

Refund and Cancelation Policy  Should an unforeseeable event result in the need to cancel attendance for an event, please contact the PB-TAPT as soon as possible.  As many of our events are free with paid membership, we will be excited to see you at the following event.  Membership dues will not be refunded for the reason of inability to miss one member meeting.  Should there be a need to cancel an event with a special presenter that was charged above membership dues, refunds can be made up to 78 hours prior to paid event.  All refund requests must be made in writing within 15 days of the purchase of home study programs. Every effort will be made to achieve resolution, including, but not limited to: refund of fees, substitution of course purchased, credit provided for future course.   Please contact Shalea Addsion, Vise President of the Permian Basin Chapter of the TAPT, Midland Texas for additional information.